Designing and integrating multiple customer channels to enable an integrated customer communications platform allowing you to talk to your customers on their preferred channel.
Integrated Marketing Creation
To deliver successful marketing campaigns it is critical that there is alignment across the functions of customer analytics, marketing and operations. We tightly manage this process to make sure your campaigns achieve their objectives.
Contact Centre Design
At ADAMS we will design a contact centre solution which meets your business objectives and which smoothly integrates with your contact centres to enhance customer experience.
Depending on your particular circumstances and business objectives we can develop a blueprint to implement a structured multi-channel customer communications program through effective process design via our technology platforms and mix of in-house and outsourced contact centres.
Campaign Execution Tool Kit
Before we commence a campaign we make sure that we have all procedures, technology feeds and management processes in place to ensure that the campaigns can be effectively tracked against plan, and where learnings can be quickly fed back into the program for continuous improvement. This is what we like to call opening up our "tool kit".
Some of the key elements of our tool kit include the ADAMS:
- Telemarketing Lead Management Protocol
- Capacity Planning Computation
- Quality Assurance Application
- End of Campaign Analysis
- Performance Datamart
